SHIPPING OPTIONS

Shipping Charges

Shipping charges are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply.

What are the shipping details?

US & Puerto Rico

The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details.

We are NOT responsible for lost, stolen or damaged packages.

 

INCORRECT SHIPPING ADDRESS

The customer is responsible for providing the correct shipping address. If an incorrect shipping address is provided, please contact us immediately in order for us to correct it before processing the order. If the order is processed and shipped to an incorrect address, due to customer negligence, the package will be sent back to our offices and the customer is responsible for providing a correct address and responsible for return shipping costs. If the customer does not provide a correct shipping address and does not pay for return shipping costs, within 1-5 business days of the package arriving back to our offices, a refund will be issued (excluding the original shipping cost).

 

LOST PACKAGES

ReginaKYM is not responsable for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer's negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsable for the retrieval and/or location of the package. ReginaKYM will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance:

https://www.usps.com/help/missing-mail.htm

ReginaKYM will NOT make any kind of replacement or refund for lost packages, unless, the order is returned to our headquarters in perfect unused condition.

If an unlikely error occurs in your order, such as receiving fewer pieces or incorrect items, it is crucial to provide evidence of the issue within 8-24 hours for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order.