Política de reembolso

 

Returns

RETURN POLICY

It is important to us that you love our products, consequently, if you’re not 100% satisfied with your purchase, please email our customer service department at inforeginakym@gmail.com with your concerns. Our business hours are : Monday to Friday 9:00 am to 4:00 pm AST. Your request for return will be answered by our customer service team within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days for us to process your return upon receipt.

  • All returns must be made within 10 days from the delivery date and each item must be returned in their original condition and original packaging. 
  • We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit in the form of a Gift Card, via e-mail, which can be easily redeemed at checkout in your next order.
  • Earrings do not apply for our return policy due to sanitary guidelines.
  • The client is responsible for all shipping costs. 

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit.

Any return or exchange that does not meet the above criteria will be sent back to the customer. The customer is responsible for return shipping costs. If they do not cover this charge, the item will NOT be returned.


DAMAGED PIECES

Each customer has a 10-day window from the delivery date to request a repair or substitution of a damaged piece due to manufacturing issues, with ReginaKYM making the sole decision on replacement or substitution. Replacement or substitution is not available for orders exceeding the 10-day grace period, and repairs may be available for a fee after that time. Customers are responsible for all shipping fees of a late request.

Allergic reaction claims are subject to evaluation, and ReginaKYM reserves the right to assess further usage damages. ReginaKYM does not offer refunds for changes in the appearance of the jewelry piece, such as, but not limited to: superficial scratches, discoloration and or oxidation. Customers are advised to consider their pH balance, as higher acidity levels can lead to quicker tarnishing of gold-plated jewelry. Exposure to water and sweat can also impact the jewelry's condition and is not covered for exchange. By making a purchase, customers are compliant with these terms.



 

SHIPPING OPTIONS

Shipping Charges

Shipping charges are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply.

What are the shipping details?

US & Puerto Rico

The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details.

We are NOT responsible for lost, stolen or damaged packages.